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FAQ
Shipping
Q: Is shipping FREE within Malaysia, including Sabah and Sarawak?
A: Yes
Q: How many days for an item to reach me?
A: 3-5 and 10-14 working days for West and East Malaysia respectively.
Q: Do I have an option to choose a 1 day express shipping?
A: Yes you do. The option is available in the checkout page. Make sure you check on this option before checking out.
Q: How much do I need to pay for express shipping?
A: It varies depending on the size and weight of an item, this information is available in the checkout page. However, most of the time it would be only an additional of MYR10
Q: Do I get a tracking number for either the free shipping or the express shipping?
A: Yes, you will be giving the tracking number for both methods of shipping.
Q: What about other countries outside of Malaysia?
A: Once you submitted on your order, send us an email at Sales@ToyPanic.com to notify us. We will send you the shipment cost on a separate email. You can then decide to make payment or cancel your order (if you are unsatisfied with the shipping cost).
Q: Are all the items in your site in new condition?
A: Yes. We do not offer used/second-hand items.
Q: What is the return policy?
A: 7 days return policy.
Q: On what condition(s) an item can be refunded?
A: If an item received is broken, has manufacturing defect or missing parts.
Q: Do I have to bear the return shipment charges?
A: Yes.
Q: Is there quality check on item prior to shipment?
A: Yes. We will open the box to check for missing contents. However, for mint pack, it will remain sealed.
Q: How do you pack an item?
A: Every step of precaution is considered when packing an item to ensure the item is in prefect condition when it arrives to you. Click here for our details step by step packing information.
Q: When an item will be shipped?
A: Once payment is confirmed, we will arrange for delivery the next working days, this excludes Saturday and Sunday. Otherwise, we will inform you if there is any delay.
Payment
Q: What form of payment do you accept?
A: We accept Paypal, Credit Card and Maybank2u for local order (Malaysia) . As for international order, we accept Paypal and Credit Card.
Q: Will I be charged once I'd submitted the order?
A: No. We will send you a separate email on the payment details based of your payment method selected.
Q: How many days to I have to make the payment from order submitted?
A: You have 3 days to make the payment. If you require additional time, please send us an email at Sales@ToyPanic.com to let us know.
Q: What happen if I fail to make the payment after this period?
A: Your order will be cancelled and the item will be returned back to the system and available to all.
Panic Points
Q: What is the Panic Points?
A: Every items that you ordered from ToyPanic.com, you will be rewarded with Panic Points. The quantity of Panic Points correspond to the total price of an order.
Q: What can I do with it?
A: It can be redeeemed and deducted from the total amount (MYR) of an order at the check out page. See photo below.
Q: Does it has expiry date?
A: No. That's the best part of it :)
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